Order anytime on in stock items and we shall deliver within 3-10 working days to specified mainland UK postcodes. Postcodes which incur a delivery surcharge and items out of stock may take longer.

Once we have received your order, we will typically contact you within the next 24 hours (Monday to Friday) by email, advising you of a planned delivery date.

We will endeavour to keep you updated with the status of your order every step of the way from placement through to delivery. If you have any queries regarding your order, please feel free to email us at [email protected] quoting your sales order number.

After ensuring all your products have arrived, you can then sign for delivery knowing you have received your product in good order.

We will always do our best to arrange for delivery of in-stock items on a day of your choice within 5 working days of taking your order.

Delivery to the address you have given us usually incurs a small surcharge, but there are some exceptions so you could be given additional charges depending on your postcode. International deliveries and pre 10:00am/post 6:00pm deliveries may be available, but please email [email protected] to confirm.

We may use different delivery services depending on the size of your purchase and the area you live in.

Our delivery methods may include the following:

• One-person delivery – is used for most of our orders for items that are small to medium-sized

• Premium Two-man delivery – this service is used for larger sets to ensure your products arrive in perfect condition

• Royal Mail Delivery – for small to medium-sized pieces

• Pallet delivery – we only use our pallet delivery service for overseas deliveries

If the item you would like is not currently in stock but is available soon, the estimated lead time will be stated when you place your order, and the item will be reserved for you.

Where any delay occurs, we will notify you by email at the earliest opportunity. Lead times quoted are given in good faith, based on the best available information we have at the time.

If we are out of stock of an item and no estimated lead time has been stated, please contact our Customer Service team for an availability update.

Special Order items are made to order (e.g. our indoor natural rattan corner suites). The lead time for special order items will be indicated individually, and delivery arranged accordingly.

Please note, while every effort is made to ensure that the estimated delivery date on your order confirmation is accurate, on rare occasions your delivery may be delayed due to circumstances beyond our control.

Your delivery will be completed when we deliver the goods to the address you gave us. On delivery, the Delivery Record must be signed by either you or your nominated representative. Please ensure that you check your goods are correct and free from damage, and recording any discrepancies, damage, or missing items on the Delivery Record. Any packaging should be opened carefully and kept in case you need to return the goods. If the packaging has been damaged, but your products are undamaged, write “packaging damaged” on the delivery record, and we will provide replacement packaging at no extra charge should you require it.

If no one is available at the address you gave us to take delivery, the courier may leave a note with information about how to rearrange delivery and/or may take a photograph to confirm the address to which delivery was made. Re-delivery charges will be calculated according to the number of items to be delivered, availability of a delivery vehicle, your location and complexity of the delivery – this is usually around £50 for larger items. In these circumstances, re-delivery will not take place until any additional charges have been paid.

Please note cushions may be packed under the furniture frames and are delivered sealed in clear plastic wrapping that will allow for inspection. Any cushions that have been unsealed will be deemed as having been used. Therefore, they cannot be returned for any reason other than because they are not as described or are not of satisfactory quality.

If your goods are faulty, you are entitled to claim a repair or replacement of the products or affected parts. If you have not used the goods, and they were damaged when delivered, you may be entitled to a full refund.

It is your responsibility to advise us at the time of ordering of difficulties that may be encountered when delivering the goods to your property.

Although we try to be as accurate as possible, product measurements specified by us are always approximate.

Before placing an order please consider if access can be gained easily for delivery e.g. are the doors wide enough, are there any awkward stairs, lift or passages, or are there factors that may prevent us from completing a standard delivery: red routes and parking restrictions; delivery vehicle size restrictions; restricted access into property due to the size of the ground floor entrance; limited access within the property to the intended delivery location. Such factors may require alternative delivery methods for which there may be an additional charge.

The courier may refuse delivery and by us if there are any health and safety issues or if there is a danger of damage to your property. If we accidentally damage goods during delivery, our liability for that damage is limited to the repair, replacement or refund of the products delivered or the value of the goods. We do not pay compensation beyond these limits.

If you are not available to take delivery at the prearranged time, or the item(s) will not fit through the access points to your property, or you refuse delivery, Rattan Direct Ltd reserves the right to charge you a restocking fee of £70.00.

Our customers in the UK Highlands and Islands, including Northern Ireland, may incur additional delivery costs due to their location. We offer a personalised Out of Area Delivery Surcharge that starts at £65.

If your postcode contains the following, you will incur a surcharge during the checkout process:

Scottish Lower, Highlands and Offshore Islands

AB 10-16, 21-25, 30-39, 41-45, 51-56

DD (ALL)

DG (ALL)

EH 1-55

FK (ALL)

G 1-6, 11-15, 20-23, 31-34, 40-46, 51-53, 60-69, 71-78, 81-84

HS (ALL)

IV 1-28, 30-32, 36, 40-49, 51-55

KA (ALL)

KW (ALL)

KY 1-16

ML (ALL)

PA 1-78

PH 1-3, 5-26, 30-44, 49-50

TD (ALL)

ZE – Please contact our sales team via email [email protected]

Isle of Wight

PO 31-41

Northern Ireland

BT (ALL)

Channel Islands

GY (ALL) – Please contact our sales team via email [email protected]

JE 1-4 – Please contact our sales team via email [email protected]

Isle of Man

IM 1-9 – Please contact our sales team via email [email protected]

*Please note, some areas of Scotland that don’t fall into Highlands or Offshore still incur an additional surcharge. This will be specified on checkout.

We’ve done our research and considered the distance and logistics required to deliver your items safely and securely to your garden. At checkout, your delivery cost will be calculated accurately and transparently, so you know exactly what to expect.

We offer international delivery services upon request. To learn more about our personalised order options, please contact our sales team via email [email protected] and they’ll be happy to help you.

Yes, you can specify any time slot within the AM (morning) or PM (afternoon) timeframe.

Please note that this service can only be arranged over the phone with our sales team. For an additional fee, you can enjoy the convenience of a tailored delivery experience that works around your schedule. Contact Us today to learn more about this exclusive service that puts you in the driver’s seat.