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7 Year guarantee

7 Year Guarantee

Products you can trust

Here at Rattan Direct we can assure our customers that our products are of a high quality and that they comply with UK certifications. We take great care across all stages of production, ensuring the end result is one we are proud of. Our in house designs are unique, making Rattan Direct furniture personal to us. As direct importers we are pleased to offer creative contemporary pieces at affordable prices.

7 Year Guarantee

This confidence in our products means we can offer a 7 year guarantee covering the structure of the frame from any manufacturing or material defects. This is offered to the original purchaser only; guaranteeing a replacement, repair or refund in accordance with our terms.

2 Year Guarantee

Our 2 year guarantee protects the fading, cracking and peeling of our outdoor synthetic rattan weaves.

12 Month Guarantee

A 12 month guarantee is also available on our outdoor furniture covers, cushion covers and cushion foams.

Please note, outdoor cushions bought directly from Rattan Direct are advertised as shower proof; they are not intended to be stored outside. Rattan Direct hold the right to reject any claim resulting from weather damage.

Our guarantees are only valid for the UK mainland, from the date of purchase, to the original purchaser only and may be subject to our terms. Our guarantees do not cover the normal wear and tear of furniture or any damages that arise due to misuse, negligence or incorrect assembly.

Unless otherwise stated at your point of order, Rattan Direct will not offer a guarantee to a customer who reports damages as a result of our furniture being placed in a commercial environment, or from any damages caused from solvents as a result of cleaning the furniture.

*Please note: The guarantee is intended to cover the original purchaser only, valid from day of purchase and is not transferable. A valid claim will be accepted if the customer produces their original invoice as proof of purchase. Products must reside in the Mainland UK. The 7 year guarantee cover only applies to orders placed AFTER 1st May 2019. Orders purchased BEFORE 1st May 2019 will be covered by our 5-year warranty.

Your statutory rights are not affected.

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