Convenient Home Delivery Service
OUR DELIVERY PROMISE
Most of our furniture is delivered using a premium two-man delivery service. This normally includes placing your purchase in the room of your choice. We offer Premium Two-man delivery – this excellent service is used for most of our furniture deliveries or one-man delivery for suitable items. This will be delivered by either our handpicked preferred suppliers or our very own team. We also use parcels delivery - for small to medium sized items
WHAT HAPPENS NEXT
When we have received your order, we will contact you during the next working day by email or by telephone, advising you of a planned delivery date from our preferred couriers. You will be invited to choose the date that suits you best based on your delivery address.
We will keep you updated with the status of your order every step of the way from placement through to delivery. If you have any queries regarding your order, please feel free to email us at Customerservices@rattandirect.co.uk quoting your sales order number.
Delivery to the address you have given us is usually free, but there are some exceptions such as the certain areas of Scotland and Islands or international deliveries, but we will let you know if this happens. Every effort is made to ensure that the estimated delivery date on your order confirmation is accurate, on rare occasions your delivery may be delayed due to circumstances beyond our control. We will let you know. For more information on whether delivery is free to your area, email Customerservices@rattandirect.co.uk.
We can deliver over the weekends, but a surcharge may apply. If this service is not available for your order, we will let you know.
We can deliver to anywhere in Europe and beyond. Please email us at firstname.lastname@example.org stating the item(s) you wish to order and the full delivery address us and we will be happy to inform you of your options and/or offer a shipping estimate.
WHAT HAPPENS IF I’M OUT WHEN THE DELIVERY ARRIVES
The courier may leave a note with information about how to rearrange delivery and/or may take a photograph to confirm the address to which delivery was made. Re-delivery charges will be calculated which is usually around £50 for larger items.
CHANGING THE DELIVERY DATE
As long as you give us at least 48 hours’ notice, we should be able to change a planned delivery date, but it is not possible to make a change if the goods have already been picked and dispatched to a courier depot in advance of delivery.