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Premium Next day and Weekend Services Available

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No Deposit Required Buy Now Pay Nothing until 2018

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5 year warranty

Peace of mind comes as standard

 

OUR DELIVERY PROMISE

 

Most of our furniture is delivered using a premium two-man delivery service. This normally includes placing your purchase in the room of your choice and helping you unpack it to check all is well. You can then sign for delivery knowing you have received your product in good order.  We offer Premium Two-man delivery – this excellent service is used for most of our furniture deliveries or one-man delivery for suitable items. This will be delivered by either our handpicked preferred suppliers or our very own team We also use Parcels delivery - for small to medium sized items

 

WHAT HAPPENS NEXT

 

When we have received your order, we will contact you during the next working day by email or by telephone, advising you of a planned delivery date from our preferred couriers. You will be invited to choose the date that suits you best based on your delivery address.

We will keep you updated with the status of your order every step of the way from placement through to delivery. If you have any queries regarding your order, please feel free to email us at Customerservices@rattandirect.co.uk quoting your sales order number.

 

FREE DELIVERY

 

Delivery to the address you have given us is usually free, but there are some exceptions such as the Highlands and Islands or international deliveries, but we will let you know if this happens. Every effort is made to ensure that the estimated delivery date on your order confirmation is accurate, on rare occasions your delivery may be delayed due to circumstances beyond our control. We will let you know.

 

WEEKEND DELIVERIES

 

We can deliver over the weekends, but a surcharge may apply. If this service is not available for your order, we will let you know.

 

INTERNATIONAL DELIVERIES

 

We can deliver to anywhere in Europe and beyond. Please email us at sales@rattandirect.co.uk stating the item(s) you wish to order and the full delivery address us and we will be happy to inform you of your options and/or offer a shipping estimate.

 

WHAT HAPPENS IF I’M OUT WHEN THE DELIVERY ARRIVES

 

The courier may leave a note with information about how to rearrange delivery and/or may take a photograph to confirm the address to which delivery was made. Re-delivery charges will be calculated which is usually around £50 for larger items.

 

CHANGING THE DELIVERY DATE

 

As long as you give us at least 48 hours’ notice, we should be able to change a planned delivery date, but it is not possible to make a change if the goods have already been picked and dispatched to a courier depot in advance of delivery.