COVID-19: Latest Updates
Frequently Asked Questions
Can I still place an order?
Some of your products are displaying long delivery lead times, why is this?
As a consequence of the above, there are fewer freight containers available in the Far East to transport stock and much more limited means of passage. We anticipate shipping and delivery times may take longer than usual, which is why we are providing slightly longer and estimated delivery dates. Please rest assured that we are doing everything possible to get stock and orders in as soon as is possible, and you will be notified of updates along the way.
I placed an order and selected an estimated delivery date. When exactly will I receive my order?
Are delivery times for in-stock items affected?
Is it safe to receive orders?
Do you do contactless delivery?
Can I still return items?
A few things we're doing...
Our cleaning facilities are all fully stocked with anti-bacterial soap and hand-wash in line with government recommendations to ensure employees are washing their hands regularly and thoroughly.
Protective gloves and masks
Our warehouse team have been supplied with protective equipment to ensure that they’re safe while they work.
Our vans are sanitised regularly to ensure high levels of cleanliness.
Our delivery drivers & partners will no longer come into direct contact with customers, as your safety along with our colleagues is our number one priority. We have also now launched a special delivery instruction section within our online checkout.
Working from home
Staff who have the ability to work from home are doing so, while our warehouse team continue to operate on-site, they’re doing so with strict guidance, to ensure they’re safe at all times.