0% Finance with no deposit

Free Delivery within 3 working days

7 Year structural warranty

COVID-19: Latest Updates

Frequently Asked Questions

Can I still place an order?

Yes, we are still operational, albeit with reduced numbers of staff on-site at any given time. You can place orders through our website or over the phone - however we advise completing your purchases online.

Is your showroom open?

Our showroom is currently CLOSED to the public.

I am struggling to get through on the phone or via email - why is this?

We have made some changes to our Customer Service team recently and are actively training new staff to enable us to cope with the unprecedented levels of demand that have come in over the past few weeks and provide you a better service. We appreciate this can be frustrating, but we anticipate that we will be providing a better service over the coming days and weeks to you as we get a grip on the number of enquiries from our valued customers. In order to help us achieve this and get back to you quickly, please do not follow up on any open requests unless there is anything different you need to ask or let us know about. We will get back to every email we receive.

Are refund times affected?

Our refund policy is unaffected and we're still processing refunds as quickly as possible. Our banking partners have indicated that some of their processing timescales have been affected due to staff shortages so we are currently quoting 7-10 working days for a refund to reach your account, where it might normally only be 3-5 working days.

Are delivery times affected?

Delivery times for in stock items are generally unaffected, however, a proportion of pre-orders are unfortunately experiencing some delays. We are addressing these issues and will keep you informed as best we can.

Is it safe to receive orders?

Yes. Online shopping is actively encouraged by the government in order to keep the economy going. Our delivery drivers are equipped with protective equipment and our ‘contactless’ delivery service allows our team to deliver your order without risk to you or themselves.

Do you do contactless delivery?

All orders are now 'contactless' which allows you to receive orders safely, so you can receive your furniture without any fuss or concerns.

Can I still return items?

Our returns policy has not changed. If you’re unhappy with your order, please contact our customer service team who will arrange for your products to be returned, when it is safe to do so.

A few things we're doing...

Cleaning stations

Our cleaning facilities are all fully stocked with anti-bacterial soap and hand-wash in line with government recommendations to ensure employees are washing their hands regularly and thoroughly.

Protective gloves and masks

Our warehouse team have been supplied with protective equipment to ensure that they’re safe while they work.

Sanitising Vans

Our vans are sanitised regularly to ensure high levels of cleanliness.

Contactless Delivery

Our delivery drivers & partners will no longer come into direct contact with customers, as your safety along with our colleagues is our number one priority. We have also now launched a special delivery instruction section within our online checkout.

Working from home

Staff who have the ability to work from home are doing so, while our warehouse team continue to operate on-site, they’re doing so with strict guidance, to ensure they’re safe at all times.

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