COVID-19: Latest Updates
Frequently Asked Questions
Can I still place an order?
Is your showroom open?
I am struggling to get through on the phone or via email - why is this?
Are refund times affected?
Are delivery times affected?
Is it safe to receive orders?
Do you do contactless delivery?
Can I still return items?
A few things we're doing...
Our cleaning facilities are all fully stocked with anti-bacterial soap and hand-wash in line with government recommendations to ensure employees are washing their hands regularly and thoroughly.
Protective gloves and masks
Our warehouse team have been supplied with protective equipment to ensure that they’re safe while they work.
Our vans are sanitised regularly to ensure high levels of cleanliness.
Our delivery drivers & partners will no longer come into direct contact with customers, as your safety along with our colleagues is our number one priority. We have also now launched a special delivery instruction section within our online checkout.
Working from home
Staff who have the ability to work from home are doing so, while our warehouse team continue to operate on-site, they’re doing so with strict guidance, to ensure they’re safe at all times.